Shipping Information
Shipping Information
At Innovilux, we strive to provide you with a smooth and efficient shopping experience, which includes reliable and timely delivery of your orders. Below is everything you need to know about our shipping process:
1. Mission Partners
We partner with leading global logistics providers to ensure your orders are delivered safely and quickly:
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FedEx : Known for its expertise in international shipping, FedEx helps us get you where you need to go.
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DHL : With its extensive international network, DHL ensures that your packages are transported with care.
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UPS : UPS is synonymous with reliable and on-time delivery, making your satisfaction our top priority.
2. Shipping Time
We understand that you are eager to receive your Innovilux products. That's why we aim to ship your orders within 1 - 4 business days from the date of purchase. Please note that shipping times may vary during peak periods — please check your order confirmation email for the most accurate estimate.
3. Shipping Options
We offer a variety of shipping options to meet your needs, including standard and expedited shipping. The available options will be displayed during checkout so you can choose the one that fits your schedule and budget.
4. Order Tracking
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your shipment on the carrier's website.
5. Estimated Delivery Times
Delivery times may vary depending on your location and the shipping method you choose. Typically, the following applies:
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Standard Shipping : Delivery within 3-7 business days.
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Express Shipping : Fastest delivery within 2-4 business days.
Please note that the above times are indicative and may be affected by external factors such as customs delays or extreme weather events.
6. Shipping Cost
Shipping costs are calculated based on the weight and dimensions of the package, your location, and the shipping method you have chosen. The exact shipping cost will be displayed during the checkout process, before final purchase confirmation.
7. International Missions
Yes, we ship internationally! We are committed to serving customers all over the world, and we work with reliable carriers to ensure your order reaches you, wherever you are.
8. Contact
If you have any questions about the shipping process or need additional assistance with your order, please do not hesitate to contact our dedicated support team. You can reach us by email at sales@innovilux.com or by phone at +30 698 069 7477.
Thank you for choosing Innovilux. We look forward to providing you with great products and excellent service, right to your door!
